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Canzelle Alpacas ("we," "us," or "our") operates the website canzelle.com (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or book a tour with us, how we use that information, and what rights you have regarding it.

 

1.  Information We Collect

 

a)  Information You Provide

When you make a reservation through FareHarbor — whether via our embedded booking widget, popup, or direct booking link — FareHarbor collects the following on our behalf:

• Your full name and email address

• Phone number

• Number of guests and tour preferences

• Payment card details (processed and stored securely by FareHarbor — we never see or store card numbers)

 

If you contact us directly by email or phone, we collect the information you share in that communication.

 

b)  Information Collected Automatically

When you visit our Site, we automatically collect certain technical information using Google Analytics and cookies, including:

• Your IP address (anonymized before storage)

• Browser type, device type, and operating system

• Pages you visit, time spent on each page, and click interactions

• How you arrived at our Site (e.g., from a search engine, social media, or a direct link)

• General geographic location (city/region level — not precise location)

 

This information does not identify you personally. It is used in aggregate to help us understand how visitors use our Site.

 

2.  How We Use Your Information

We use the information we collect to:

• Process and confirm your tour reservations

• Send booking confirmations, reminders, and follow-up communications

• Respond to your questions or requests

• Analyze how visitors use our Site so we can improve the experience

• Understand which pages and CTAs are most effective

• Measure the performance of our marketing and identify booking funnel drop-off

 

3.  Cookies

Our Site uses cookies — small text files stored on your browser — to support analytics and booking functionality.

 

Google Analytics cookies,

Google Analytics sets cookies (including _ga and _gid) to collect anonymous information about your visit. These cookies do not identify you personally. They help us understand traffic patterns, popular content, and booking funnel performance. Data is processed by Google LLC under its own privacy policy.

 

FareHarbor cookies

When you interact with a FareHarbor booking widget or are redirected to the FareHarbor checkout, FareHarbor may set its own cookies to maintain your session and process your booking.

 

Managing cookies

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking specifically by installing Google's opt-out browser add-on:

Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

 

4.  How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

 

FareHarbor

Our tour reservations are processed by FareHarbor, Inc. FareHarbor receives the booking information you provide and handles payment processing. Their privacy practices are governed by FareHarbor Privacy Policy

 

Google LLC (Google Analytics)

We share anonymous, aggregated usage data with Google through Google Analytics. This data cannot be used to identify you. Google Privacy Policy

 

Legal requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

 

5.  Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights regarding your personal information:

• Right to Know — You may request that we disclose what personal information we have collected about you, the sources of that information, why we collected it, and with whom we share it.

• Right to Delete — You may request that we delete the personal information we hold about you, subject to certain exceptions.

• Right to Opt Out of Sale — We do not sell your personal information. You do not need to opt out.

• Right to Non-Discrimination — We will not discriminate against you for exercising any of the above rights.

 

To exercise your rights, please contact us at canzellealpacas@gmail.com. We will respond within 45 days as required by law.

 

6.  Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at canzellealpacas@gmail.com and we will promptly delete it.

 

Our farm tours welcome families with children of all ages; however, reservations must be made by an adult (18 or older).

 

7.  Data Retention

We retain booking and contact information for as long as necessary to fulfill the purposes described in this policy and as required by applicable law (including tax and recordkeeping obligations). Analytics data is subject to Google Analytics' standard data retention settings, which you can review in your account.

 

You may request deletion of your personal information at any time by contacting us at canzellealpacas@gmail.com.

 

8.  Links to Other Websites

Our Site may contain links to third-party websites — including FareHarbor's booking platform, social media pages, and review platforms such as TripAdvisor and Yelp. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

 

9.  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

 

10.  Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please reach out:

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Canzelle Alpacas

4036 Foothill Road, Carpinteria, CA 93013

Email: canzellealpacas@gmail.com

Website: https://www.canzelle.com

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This privacy policy was prepared for Canzelle Alpacas and reflects our actual data collection practices as of the date above. It is not legal advice. For complex compliance questions — particularly related to GDPR for international visitors — we recommend consulting a licensed attorney.